FAQs

 

What types of home decor items do you offer?

CasaElegante specializes in a curated selection of enchanting home decor items, including unique lighting solutions such as the 24 LED Rose Tree Lights Lamp. Our products are designed to enhance the ambiance of your living space while adding elegance and personalization.

Are your lighting products energy-efficient?

Yes, our lighting solutions are energy-efficient, which means they consume less power while providing the same level of brightness. This not only helps in reducing electricity bills but also contributes to a more sustainable environment.

What is your return policy?

We have a 30-day return policy. You can request a return within 30 days of receiving your item, provided it is in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

How can I initiate a return?

To initiate a return, please contact us at info@casaelegante.co.uk. If your return is accepted, we will provide you with a return shipping label and instructions on how to send your package back.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work towards a resolution to ensure your satisfaction.

Do you accept exchanges?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

Can I return sale items or gift cards?

Unfortunately, we cannot accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us for clarification.

What is the European Union cooling-off period?

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, you will be refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.